Long-term Care Ombudsman Program

People living in nursing homes and assisted living facilities need support, protection and advocacy more than ever. Improvements in and access to community services mean care facility residents are often more frail, suffer from cognitive issues like Alzheimer's and dementia, and are very ill. The Denver Regional Council of Governments’ (DRCOG) Ombudsman Program, here to make sure the rights of nursing home and assisted living facility residents are being respected and met, serves more than 17,000 residents living in more than 350 facilities across the region. This federally-mandated advocacy service is free for nursing home and assisted living facility residents in the Denver metro area. 

AAA staff visit facilities regularly to see and talk to residents and monitor conditions. Working as advocates for residents, ombudsmen investigate complaints, assist facility staff in solving or mediating problems, and provide education about long-term care communities and residents' rights. Ombudsmen also provide advocacy for system improvements in the long-term care industry. An ombudsman is assigned to every long-term care facility in the region and can help individuals and families in choosing a long-term care facility or resolving any concerns facility residents, family members, facility staff or administrators may have.

For information, please call 303-480-6734.